Herboria offers delivery of eligible regular products to serviceable locations throughout Pakistan. Orders may be delivered through third-party courier and logistics providers selected according to the customer’s location and parcel requirements.

Herboria Fresh is different from our nationwide catalogue. Fresh and ready-to-cook products are currently available only in selected areas of Lahore and are fulfilled through Herboria Fresh local-delivery arrangements.

Delivery availability depends on courier or local-delivery coverage. If we are unable to serve the address provided, our team may contact the customer to confirm an alternative address or another suitable resolution.

• A flat shipping fee of Rs. 299 applies to eligible nationwide orders that do not qualify for free shipping.
• Free shipping applies to eligible regular orders when the final merchandise subtotal exceeds Rs. 5,000.
• The free-shipping threshold is calculated after all applicable discounts, coupon codes and promotional adjustments.
• Herboria Fresh uses local Lahore delivery rules. Any applicable Fresh delivery charge will be displayed or confirmed during checkout.
• Any additional remote-area, special-delivery or unusually large-parcel charge will be communicated before dispatch where applicable.

Eligible regular Herboria products may be purchased through Cash on Delivery (COD) or available advance-payment methods, depending on the options shown during checkout.

Herboria Fresh products require advance payment. Because Fresh products are prepared specifically for local fulfilment, preparation and processing begin only after the required payment has been received and verified.

If an order contains both Herboria Fresh and regular Herboria products, the checkout may apply the Fresh payment and local-delivery requirements to the complete order.

COD orders are accepted subject to order, address and contact-detail verification. Advance-payment customers may be asked to provide a payment screenshot, transaction reference or other reasonable verification information.

The payment methods available for a particular order will always be displayed during checkout.

For standard nationwide Herboria orders, estimated delivery times after dispatch are:

• Major cities: approximately 2–3 working days.
• Other cities and locations: approximately 5–7 working days.

Herboria Fresh does not use these nationwide delivery estimates. Fresh orders are delivered within eligible Lahore areas according to the local delivery schedule or available delivery slot shown during checkout.

Working days generally exclude Sundays, public holidays and courier closure days. Delivery estimates are not guaranteed delivery dates.

Delays may occur because of weather, public holidays, courier congestion, road conditions, security restrictions, remote-area coverage, incomplete addresses or circumstances outside Herboria’s reasonable control.

Regular Cash on Delivery orders may move into processing after order details, contact information and delivery information have been reviewed or verified where necessary.

Advance-payment orders are processed after the required payment has been received and verified. This includes all Herboria Fresh orders.

Herboria may contact the customer if a product is unavailable, an address appears incomplete, payment verification is required or additional order information is needed.

Once an order has been dispatched, customers may receive courier or tracking information through email, phone, WhatsApp or another available communication method.

Orders containing multiple products may occasionally be dispatched in more than one parcel. Where this happens, an additional standard shipping fee will not be charged unless the customer is informed and agrees otherwise.

Customers are responsible for providing a complete and accurate delivery address, an active telephone number and any location information required for successful delivery.

• House, shop or office number
• Street, area and nearby landmark
• City and province
• Active recipient phone number

Herboria is not responsible for avoidable delivery delays caused by incomplete, inaccurate or inaccessible delivery information supplied by the customer.

Herboria Fresh customers must also select or confirm an eligible Lahore delivery area where requested during checkout.

Customers should remain available at the provided phone number and delivery address. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the parcel is refused, the order may be returned to Herboria.

For an advance-paid order returned for a reason attributable to the customer, actual outbound, return-to-origin or other applicable courier charges may be deducted from any eligible refund.

For a Cash on Delivery order that is returned because of refusal, non-availability or incorrect customer information, Herboria may require the applicable shipping or redelivery charges to be paid before another dispatch is arranged.

A second dispatch may require payment of a new delivery charge in advance.

Please inspect the parcel soon after delivery. If an item arrives damaged, incorrect or missing, contact Herboria within 48 hours of delivery.

Include your order number, photographs of the parcel and affected item, and any other evidence reasonably requested by our support team. An unboxing video is strongly recommended because it helps us verify courier damage, leakage, tampering or missing contents.

Where Herboria approves a genuine damaged, incorrect or missing-item claim, Herboria will bear the applicable replacement or return shipping cost.