Herboria offers delivery to serviceable locations throughout Pakistan. Orders may be delivered through third-party courier and logistics providers selected according to the customer’s location and parcel requirements.

Delivery availability may depend on the service coverage of our courier partners. If delivery is not available to the address provided, our team will contact the customer to discuss an alternative location or another suitable resolution.

• A flat shipping fee of Rs. 249 applies to orders that do not qualify for free shipping.
• Free shipping applies when the final merchandise subtotal exceeds Rs. 5,000.
• The free-shipping threshold is calculated after all discounts, coupon codes and promotional adjustments have been applied.
• Any special delivery, remote-area or unusually large-parcel charge will be communicated before dispatch if applicable.

Herboria currently accepts advance payment through the manual payment options displayed during checkout or communicated by our customer-care team.

An order is considered confirmed after the required payment has been received and verified. Customers may be asked to share the payment confirmation, transaction reference or other reasonable verification details.

Online merchant and automated payment methods may be introduced later. Available methods will always be shown at checkout.

• Major cities: approximately 2–3 working days after dispatch.
• Other cities and locations: approximately 5–7 working days after dispatch.

Working days generally exclude Sundays, public holidays and courier closure days. Delivery estimates begin after the parcel has been dispatched and are not guaranteed delivery dates.

Delays may occur because of weather, public holidays, courier congestion, road conditions, security restrictions, remote-area coverage, incomplete addresses or circumstances outside Herboria’s reasonable control.

Orders are prepared after payment confirmation and basic order verification. Herboria may contact the customer if an item is unavailable, an address appears incomplete or additional information is required.

Once an order has been dispatched, customers may receive courier or tracking information through email, phone, WhatsApp or another available communication method.

Orders containing multiple products may occasionally be dispatched in more than one parcel. Where this happens, the customer will not be charged an additional standard shipping fee unless agreed in advance.

Customers are responsible for providing a complete and accurate delivery address, an active telephone number and any location details required by the courier.

• House, shop or office number
• Street, area and nearby landmark
• City and province
• Active recipient phone number

Herboria is not responsible for delays caused by incomplete, incorrect or inaccessible delivery information supplied with the order.

The customer should remain available at the provided phone number and delivery address. If a courier cannot complete delivery because the recipient is unavailable, the address is incorrect or the parcel is refused, the order may be returned to Herboria.

If an advance-paid parcel is returned for a reason attributable to the customer, actual shipping or return-to-origin courier charges may be deducted from any eligible refund.

A second dispatch may require payment of a new delivery charge before the parcel is shipped again.

Please inspect the parcel soon after delivery. If an item arrives damaged, incorrect or missing, contact Herboria within 48 hours of delivery.

Include the order number, photographs of the parcel and item, and any other evidence reasonably requested by our support team. An unboxing video is strongly recommended because it helps us verify courier damage, leakage, tampering or missing contents.

Where Herboria approves a genuine damaged, incorrect or missing-item claim, Herboria will bear the applicable replacement or return shipping cost.